Shipping & Delivery

Shipping

1. Shipping Rates & Delivery Time

1.1 Domestic Shipping

Most orders are processed within 7 business days and you will receive a tracking link as soon as your order is shipped.

Domestic Shipping (United States)

Cost: $8

Delivery time: 2-15 business days

(Expedited transportation not yet available.)

We currently do not ship to APO, FPO, Puerto Rico, the Virgin Islands, Hawaii, Guam, or Alaska.  

To find out your exact shipping rate, enter your address at checkout.

Complimentary shipping on orders totaling $39+.

 

1.2 International Shipping

We are working diligently to expand our shipping services to offer worldwide shipping. Stay tuned for updates on international shipping availability.

 

2. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

You can track the status of your shipment using the provided tracking number on our website or the carrier's website.

Please allow up to 24 hours for the tracking information to update after receiving your shipping confirmation email.

 

3. Delivery Issues

If you encounter any issues with the delivery of your order, such as delays or lost packages, please contact our customer service team at service@ausolphia.com for assistance.

We will work with the shipping carrier to resolve any delivery issues and ensure that your order reaches you in a timely manner.

 

4. Shipping Restrictions

Please note that there are certain locations to which we may be unable to ship due to legal restrictions or logistical limitations.

If you are unsure whether we can ship to your location, please contact us before placing your order to confirm.

 

5. Shipping Updates

For updates on shipping delays, holiday shipping schedules, or any other shipping-related announcements, please refer to our website's Shipping Information page or subscribe to our newsletter for notifications

 

If you have any questions about our returns and exchanges policy or need assistance with a return or exchange, please reach out to our customer service team at service@ausolphia.com. We are here to help!