Cancellation & Refund

Order Cancellation

1. How To Cancel Your Order

Please know that orders can only be canceled and refunded before shipping. Orders that have already shipped cannot be modified or canceled.

To cancel your order, please write to us at service@ausolphia.com with your order number and the name of the item you ordered.  Once we've received your email, we will cancel your order and you will receive an email notification confirming the cancellation.

 

2. Receiving your refund

Refunds will be reimbursed to the same account you used to order. PayPal refunds will be transferred immediately, and credit cards may take up to 5-10 business days to process. Once an order has been canceled, it cannot be undone. If you change your mind and would like the canceled item, you must repurchase it.

 

Refunds

1. Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If your return is approved, a refund will be processed to your original method of payment. PayPal refunds will be transferred immediately, and credit cards may take up to 5-10 business days to process.

Refunds may take some time to reflect on your account depending on your payment method and financial institution.

 

2. Partial Refunds

In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

 

3. Refund Status

If you have not received your refund within a reasonable timeframe, please contact us for further assistance.

 

If you have any questions about our returns and exchanges policy or need assistance with a return or exchange, please reach out to our customer service team at service@ausolphia.com. We are here to help!