Welcome to our Frequently Asked Questions page, where we are dedicated to resolving your queries and providing top-notch support! If you have other questions, please just send it to service@ausolphia.com
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
We are working diligently to expand our shipping services to offer worldwide shipping. Stay tuned for updates on international shipping availability.
Due to our quick order processing times, changes or cancellations may not be possible once an order has been placed. Please contact us immediately if you need to make any changes to your order.
We offer refunds on returned items in their original condition within 14 days of receipt. Refunds will be issued to the original payment method used for the purchase.
At this time, we do not provide prepaid return labels for returns. Customers are responsible for the return shipping costs unless the return is due to a mistake on our part.
Yes, at Ausolphia, we are committed to ethical sourcing practices. Our silk scarves are made from high-quality, ethically sourced materials, and crafted with care by skilled artisans.
To ensure the longevity of your silk scarf, we recommend dry cleaning or hand washing in cold water with mild detergent. Avoid wringing or twisting the fabric and let it air dry flat.
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We value your feedback! If you have any comments, suggestions, or feedback about your shopping experience, please email us at service@ausolphia.com. Your input helps us improve our services.
